Below are some commonly-asked questions
When you first set up your TruWurk account, you will be automatically assigned both accounts. The Freelancer Account is for Project Managers and/or individuals that offer services under the TruWurk brand. Employers can submit tasks or projects, but they are not made public. These projects are reviewed and assigned to one of our experienced project managers.
The Employer Account is to post projects to the TruWurk internal portal when you want to hire a project manager / freelancer.
We care about your privacy. You can read our Privacy Policy for more. The Privacy Policy is part of our Terms of Service.
Remember, when setting up your service, be sure to add the name of your service in the Tagline.
However, your service will not show up unless you have been approved to be a TruWurk Project Manager.
While most of our Project Manager work directly for TruWurk, there are occasions when we hire freelancers / project managers. With that said, we do not feature any services other than the Payment Center and Business Management.
Yes. Our website works best with Google Chrome. Any other browser may not work.
Log into your account:
Go your Dashboard > Select Manage Services.
Select Active Services and click on the service that you want to display an image or graphic for.
Scroll down to Upload Attachments and upload an image. The first image you upload, will be displayed as the image for the service.
Note: This in only relevant
No problem. Submit a support ticket by clicking here and our team will respond within 24-hours.
Questions for our Employers and Project Managers
Freelancer is the same as Project Manager and any client that hires our freelancers are considered Employers.
Employers pay TruWurk in advance for orders. Once the order is created and started, the Project Manager / Freelancer must fulfill the request/orders as described in the Project description and must deliver completed files and/or proof of work using the Deliver Your Order button (located on the Order page). Once work is delivered, the Employer has three days to respond and post a review (or 14 days for Projects with shipping). If no response is provided within the response time, the order will be considered completed. After the order is marked as complete, you have to wait 14 days to withdraw your funds.
Once your Project Manager / Freelancer Funds Account has reached $50, you will automatically receive your revenue.
We care about your privacy and will never ask you for your password. You can read our Privacy Policy for more. The Privacy Policy is part of our Terms of Service.
To prevent fraud, employers must have funds in their account to hire a freelancer. Once the freelancer delivers the work, funds are released to the freelancers account on file.
No problem. Create a support ticket and let’s get it added for your business account.
All Virtual Assistant Services start at $7/per hour. New services can be added to the VA price, unless the service is not in the VA scope of services. Create a support ticket and our team will be in contact.
We will never ask you to email us your password.
We will never prompt you to log into a website outside of the TruWurk.com domain.
Unless it is part of the project and/or the task, do not download any attachments. Especially if it does not come from a verified TruWurk member.
Access to a dedicated team of website design experts to assist each step of the way.
Copyright 2023 © Romaco Business Solutions, LLC | TruWurk. All Rights Reserved.